Customer Service – FSWERKS
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Customer Service

Customer Service
We know you have many choices when it comes to purchasing your aftermarket parts, and we really appreciate the fact that you have chosen us when you could have shopped somewhere else! If you have any questions about your order that aren't answered here, please don't hesitate to call us. We strive to give excellent customer service because we stand behind you as much as our products.

Tracking Orders
You just placed an order. Looking for a tracking number? We can help with that, but please allow time for the order to be processed. Most orders are filled by 4pm PST each day. You can contact us after that time to get the tracking number for your package. If you entered an email address on your order, then you will be sent a notification via email once your package has been picked up from our warehouse.

Returns, Exchanges, Damaged Shipments
What if you ordered or were shipped the wrong part? Don't try making it work, keep it packaged up in the original box. Simply contact us on the phone or email for a return authorization number. This number must be marked on the outside of each package to be accepted in our receiving department. All returns must include a copy of the original invoice. There will be no exceptions. The invoice will be either attached to the box or located inside the box. No returns after 7 days from date order is received. If we sent the wrong part we'll pay to have it returned and make it right. In any return situation simply give us a call to have it addressed quickly.

How can I return a product ?
We will not accept unauthorized returns of any type. If you feel a return is warranted, please contact us on the phone for a return authorization number which must be marked on the outside of each package to be accepted in our receiving department. All returns must be prepaid and must include a copy of the original invoice. There will be no exceptions. No returns after 7 days from the date order is received. All returns are subject to a 20% restocking and handling charge at our discretion. There are no returns on electrical parts. No refund will be made for products that are used, not in resalable condition, or are in damaged condition. Shipping is not refundable. You will not receive credit for shipping and handling charges on returned merchandise.

How can I return a product for store credit or exchange a product ?
Exchanges will be allowed in certain instances, but will be subject to a 20% restocking charge at our discretion. We will not accept unauthorized returns for exchanges of any type. If you want to exchange a product, please contact us on the phone for a return authorization number which must be marked on the outside of each package to be accepted in our receiving department. All returns must be prepaid and must include a copy of the original invoice. There will be no exceptions. Credits will be posted to your account once returned goods are found to be in good selling condition. Errors on our part due to pricing/invoicing where a credit would be made, the credit would be posted back to the credit card or store credit (depending on original purchase method). Shipping is not refundable. You will not receive credit for shipping and handling charges on returned merchandise.

What happens if the product arrives damaged?
Obvious damage to packages must be noted by the customer at the time of receipt and reported immediately to the shipper. Hidden damage must be reported to carrier immediately. In both cases, damages are to be settled between the customer and the carrier. We will assist the customer if and when necessary. Our errors, i.e., miss-shipment, etc., will be handled immediately after being brought to our attention.

Let us know!
We know that we cannot cover every aspect of customer service on a simple page like this (though we really are trying to cover as many bases as possible). Other questions and unforeseeable scenarios will surely arise from time to time and we do our best to approach each complication professionally and courteously. 99.9% of the time orders are processed correctly with great results, but should you find yourself in that unfortunate less than 1%, you can rest assured we will do all we can to correct the situation. This good business practice is what earned us our numerous repeat customers and the success we now appreciate on the internet!

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